Refund Policy
Last updated: 2026-09-04
1. Before downloading
If you bought by mistake and have not started the download or activation, contact hello@metawrap.ai promptly with the checkout email and Stripe receipt reference. We will ask Stripe / Link, the Merchant of Record, to review and process the request.
2. Immediate digital delivery
At checkout you may request immediate access to the digital product and acknowledge that, where the law allows, the cancellation right is lost once supply begins. Merely stating “no refunds” would not remove mandatory consumer remedies, and MetaWrap does not apply such a blanket rule.
3. Faulty or non-conforming product
If the software is materially faulty, misdescribed or cannot perform a documented core function on a supported configuration, contact us with the product version, Blender version, operating system, reproducible steps and privacy-safe logs. We will first offer a fix, supported workaround, replacement build or other conformity remedy. A refund or price reduction is available where required by applicable law or where a reasonable remedy cannot be provided.
4. Normally not refundable
Subject to mandatory law, refunds are normally not granted for unsupported systems, changed preferences after successful download, failure to read disclosed requirements, dissatisfaction caused solely by unsuitable source geometry, or account/device sharing and licence abuse.
5. Payment disputes
Please contact us before filing a card dispute so we can resolve legitimate problems quickly. Refunds and disputes are executed through Stripe / Link and return to the original payment method; banking times are outside MetaWrap's control.